Right of cancellation

Information on exercising the right of cancellation of a purchase contract covering the delivery of one or more items in a single shipment

You have the right to cancel a purchase contract within 14 days without having to provide any reason. The cancellation deadline is 14 days after the day you or a third party other than the carrier that has been chosen by you take possession of the goods.

In order to exercise your right of cancellation, you must notify us (Austro Diesel GmbH, Business Concorde Park 3/2, 2320 Schwechat, Austria; tel.: +43 1 70 120 338, e-mail: fan-shop@austrodiesel.at) by sending us an explicit statement of your decision to cancel the purchase contract (e.g. in a letter sent by regular mail or e-mail). You may, but are not required to, use the sample cancellation form you received for this.
In order to meet the cancellation deadline, your notification that you are exercising your cancellation right only needs to be sent out before the deadline expires.

Effects of cancellation

If you cancel a purchase contract, we shall be obligated to immediately, or at the latest 14 days after the day we receive your notice of cancellation, reimburse you for all payments we have received from you, including delivery costs (except for additional costs in the event you selected a different delivery option than the least expensive standard option that we offered you). We shall reimburse you using the same payment method that you utilised for the original transaction, unless another form of reimbursement was expressly agreed upon with you; in any case, no fees will be charged to you for such reimbursement.

We may withhold reimbursement until we have received the goods again or until you present proof that you have shipped the goods back to us (whichever occurs first).

If you cancel the purchase contract, you must return / hand over to us the associated products no later than 14 days after the day you notify us of your intention to cancel the contract. The products should be returned in their original packaging and in good condition, to the extent that this is possible. Please make sure to include the cancellation form in your return shipment.

The deadline is considered to have been met if you send the goods before the 14-day cancellation period has expired.
You are responsible for the direct costs associated with returning the goods.

You shall only be required to pay for any loss of value of goods if such loss was caused by any handling or use of the goods that was not necessary for evaluating the condition, characteristics and proper functioning of the goods. Returned products that have not been accepted by Austro Diesel will be returned to the Purchaser with the shipping costs paid by the same, and the return itself will not be accepted.

Information on exercising the right of cancellation of a purchase contract covering the delivery of multiple items in partial shipments that are part of a single order

You have the right to cancel a purchase contract within 14 days without having to provide any reason. The cancellation deadline is 14 days after the day you or a third party other than the carrier that has been chosen by you take possession of the last item of the delivery.

In order to exercise your right of cancellation, you must notify us (Austro Diesel GmbH, Business Concorde Park 3/2, 2320 Schwechat, Austria; tel.: +43 1 70 120 338, e-mail: fan-shop@austrodiesel.at) by sending us an explicit statement of your decision to cancel the purchase contract (e.g. in a letter sent by regular mail or e-mail). You may, but are not required to, use the sample cancellation form you received for this.

In order to meet the cancellation deadline, your notification that you are exercising your cancellation right only needs to be sent out before the deadline expires.

Effects of cancellation

If you cancel a purchase contract, we shall be obligated to immediately, or at the latest 14 days after the day we receive your notice of cancellation, reimburse you for all payments we have received from you, including delivery costs (except for additional costs in the event you selected a different delivery option than the least expensive standard option that we offered you). We shall reimburse you using the same payment method that you utilised for the original transaction, unless another form of reimbursement was expressly agreed upon with you; in any case, no fees will be charged to you for such reimbursement.

We may withhold reimbursement until we have received the goods again or until you present proof that you have shipped the goods back to us (whichever occurs first).

If you cancel the purchase contract, you must return / hand over to us the associated products no later than 14 days after the day you notify us of your intention to cancel the contract. The products should be returned in their original packaging and in good condition, to the extent that this is possible. Please make sure to include the cancellation form in your return shipment.

The deadline is considered to have been met if you send the goods before the 14-day cancellation period has expired.

You are responsible for the direct costs associated with returning the goods.

You shall only be required to pay for any loss of value of goods if such loss was caused by any handling or use of the goods that was not necessary for evaluating the condition, characteristics and proper functioning of the goods. Returned goods that have not been accepted by Austro Diesel will be returned to the Purchaser with the shipping costs paid by the same, and the return itself will not be accepted.